Delivery and Returns

Star Final Edit
Star Final Edit

Delivery service

All orders take 1 business day for processing to ensure order accuracy and packaging.

2nd Class UK delivery: £3.00, Please note that this service takes 3-5 working days after dispatch but is not guaranteed. Due to the current situation with covid-19 there can be delays, please consider this when choosing this option.

1st Class UK delivery: £3.99, please note that this service takes 1-2 working days after dispatch but is not guaranteed. Due to the current situation with covid-19 there can be delays, please consider this when choosing this option.

United States Shipping: £20, We now offer delivery to the united states, this is estimated to take between 7 - 14 days after dispatch but not guaranteed. Due to the current situation with covid-19 there can be delays, please consider this when choosing this option.

Bank Holiday periods are also more restricted, if you have any queries or concerns please contact us before ordering.

We will not take responsibility for orders made using an incorrect address, as a customer it is your responsibility to ensure your address and postcode is correct at the time of purchase. If we should need to claim for lost parcels  and you have entered the wrong or incomplete address then you will only get back the value that the delivery service provides.

 

Returns Policy ​

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us within 14 days of dispatch.

 

All products must be packed in the original packaging, and be in their original state. Refunds will not be given if products are, damaged, stained, soiled or stretched. Please include a return note stating the reason for return.

 

We do not offer exchanges, should you wish to change the size of your item simply place a new order for the required size.

When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. Clothes Tags must remain in tact. We will not be able to refund any items where there is evidence that these instructions have not been followed. ​

Returned items will be at the cost of the buyer.

Please allow up to 14 days from our receipt of returns for us to process your refund. The refund will be returned to the same card you used to make your purchase.